Our pieces are made from high-quality stainless steel or titanium & plated with 18k gold using advanced vacuum plating technology. This ensures a luxurious, durable & long-lasting finish that resists tarnishing & maintains a beautiful shine.

Yes, our 18k gold plating is applied using vacuum plating, a high-tech process that creates a strong bond between the gold & stainless steel. This makes it highly resistant to everyday wear & tarnishing. However, to maintain its longevity, we recommend avoiding exposure to harsh chemicals.

Vacuum plating is a high-tech process where gold is applied to the stainless steel surface in a vacuum chamber. This method ensures a more even, durable & long-lasting finish compared to traditional plating techniques.

Yes, our stainless steel & titanium bases are hypoallergenic, making it suitable for most skin types, including sensitive skin.

You’ll receive a tracking number once your order is processed (1-2 business days). 

New Zealand: 3-5 business days.

International: 7-14 business days.

Delays may occur for international orders due to customs.

We offer a 14-day return or exchange policy for unused and undamaged items with the original packaging. Please contact us at info@emberjewellery.com to initiate a return or exchange.

If your jewellery arrives damaged, please contact us immediately at info@emberjewellery.com with photos of the damaged item & your order number. We will gladly replace it or offer a refund.

You can reach us at info@emberjewellery.com or through our contact form on the website. We aim to respond within 24-48 hours.

Absolutely! Our jewellery is designed to be durable & stylish, making it perfect for everyday wear. However, proper care is recommended to maintain its shine and longevity.